Shipping policy

 

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and holidays. Processing times may be longer during high-volume periods, promotions, or unexpected delays.

Shipping Rates & Delivery

Shipping options, delivery times, and shipping rates are displayed at checkout when available. Shipping costs vary based on your delivery location, order size, weight, selected shipping method, and carrier rates.

Delivery times vary by location and are estimates only. While we strive to deliver orders promptly, delivery dates are not guaranteed. Bien Bebe is not responsible for delays caused by shipping carriers, weather conditions, holidays, customs, incorrect shipping information, or other events beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If an order is delayed, returned, or delivered incorrectly due to inaccurate address information provided by the customer, additional shipping charges may apply.

Order Tracking

Once your order has shipped, tracking information will be sent by email when available. Please allow some time for tracking updates to appear after the carrier has received your package.

Damaged or Incorrect Orders

If your order arrives damaged, contains missing items, or is incorrect, please contact us as soon as possible through our Contact Us page with your order number and photos of the package and items so we can review and resolve the issue.

Lost or Stolen Packages

Bien Bebe is not responsible for packages marked as delivered by the shipping carrier that are lost or stolen after delivery. If this occurs, please contact the shipping carrier directly for assistance.

Shipping Fees

Shipping fees are non-refundable unless the issue is the result of an error by Bien Bebe.